IT notes for office managers
Plain answers to the questions we hear on the help desk. A new note every two weeks, written by the people who answer the phone.
6 min read
What a cyber insurance questionnaire actually asks for in 2026
Six controls come up on almost every renewal. Here is what each one means for a 40-person office.
5 min read
How to leave your IT provider without losing your passwords
The handover checklist we use, and the three things to get in writing before you give notice.
4 min read
Still running Windows 10 laptops? A plan for a 30-person office
Microsoft ended Windows 10 support in October 2025. What that means for the laptops still in your office.
5 min read
The monthly IT report we send, line by line
One page on the first of the month: tickets, response times, uptime, patches and the one thing we want you to decide.
4 min read
Per-person or per-device IT pricing: which costs you less?
Why we price per person, and the office where per-device pricing would still be cheaper.
3 min read
Setting up a new hire’s laptop in two days, step by step
From your email to a laptop that is ready on Monday morning.
Book a 30 minute IT review
We look at your setup, your current bill and your worst IT day this year, and tell you plainly what we would change. No slides.