9 min
Median first response in August, across 1,236 tickets from 31 offices.
Certified on the tools your office already runs
Microsoft 365, Entra ID and Intune on every seat
Cisco Meraki firewalls, switches and Wi-Fi
Dell laptops and servers, warranty claims handled
What we look after
One flat monthly price per person covers the six things that keep an office working. These three are what people call about most.
A help desk that picks up
Call, email or chat and a technician in Indianapolis answers, usually in under 15 minutes. Every ticket is logged, timed and closed with a note you can read.
First response target
15 minutes
Hours
Weekdays 7 am to 7 pm
Per-ticket fees
None
Laptops ready on day one
We order, set up and ship laptops with your apps, security and accounts already on them. New hires log in on Monday, and leavers are locked out within the hour.
Order to doorstep
2 business days
Leaver lockout
Within 1 hour
Brands
Dell and Apple
Security and backups we test
Multi-factor sign-in, patching, endpoint protection and email filtering on every seat, plus a restore test every month, so the cyber insurance questionnaire takes ten minutes.
Patches applied
Within 14 days
Restore test
Monthly, logged
Phishing practice
Quarterly
Switching takes four weeks, and we make the call to your old provider
Week 1
Walkthrough
A technician visits, lists every laptop, account, printer and password vault, and writes down what hurts.
Week 2
Handover
We collect admin access and documents from your old provider, so you never have that conversation.
Week 3
Baseline
Multi-factor sign-in, backups, patching and endpoint protection go on every seat, and we fix the worst three problems.
Week 4
Go live
Your team gets the help desk number, and your first monthly report arrives at the end of the month.
Priced per person, per month
Every plan includes unlimited help desk tickets and remote fixes. Minimum 20 people. Month to month costs $20 more per person.
Onboarding is a flat $1,500, waived on a 24-month agreement. Hardware is quoted at cost. No per-ticket fees.
A 64-person architecture office, 90 days after switching
In June their Mondays started with a queue: a shared drive behind a VPN nobody could remember, eleven laptops still on Windows 10, and backups nobody had tried to restore.
We moved the drive to SharePoint in week two, replaced the laptops in week three and ran their first restore test on day 25. The report on the right is what their office manager got on September 1.
Tickets a month
212 in June, 88 in August
Median first response
9 minutes
Uptime of their business apps
99.97%
“We stopped having IT weeks. Now it is a two-line email on the first of the month.”
Office manager, architecture firm, Fountain Square
The people who pick up
Fourteen people, all in Indianapolis. Your office gets a named lead who knows your setup and your office manager by name.
Sam Okafor
Founder
19 years in IT
Ran IT for a 90-person law firm before starting Braxton in 2013
Dana Whitlock
Service desk lead
11 years
CompTIA A+, Microsoft 365 Administrator
Marcus Ellery
Network engineer
9 years
Cisco CCNP, Meraki CMNO
Priya Raman
Security lead
8 years
CISSP, Microsoft Security Operations Analyst
Alicia Ortega
Client lead
12 years
ITIL 4, writes the quarterly IT plans
Tom Kessler
Field technician
6 years
CompTIA Network+, Dell certified technician
Before you switch
Rather talk it through? Call (317) 555-0186, weekdays 7 am to 7 pm, and ask for a lead.
What will we actually pay each month?
Are we locked into a long contract?
How fast do you respond?
How does switching from our current provider work?
Do you help after hours?
We already have an IT person. Do we still need you?
Book a 30 minute IT review
We look at your setup, your current bill and your worst IT day this year, and tell you plainly what we would change. No slides.