Help desk
Your team calls, emails or chats, and a technician in Indianapolis answers. Most fixes happen while the person is still on the line, and every ticket ends with a note you can read.
First response target
15 minutes
What is included
Unlimited tickets for everyone on the plan
Phone, email and chat, answered in Indianapolis
Remote fixes while you wait, on-site visits when they are faster
A named lead who knows your office
How we measure it
We time every ticket from the moment it arrives to the first reply from a person, not an autoresponder. The median and the slowest ten tickets are in your monthly report.
What it costs
Included in every plan. Co-managed plans route tickets through your own IT person first.
Other services
Laptops and onboarding
Ready laptops for new hires, same-hour lockouts for leavers.
Security and backup
MFA, patching, endpoint protection and backups we test monthly.
Network and Wi-Fi
Firewalls, switches and Wi-Fi that we monitor and patch.
Microsoft 365
Email, Teams, SharePoint and licences, set up and kept tidy.
IT planning
A named lead, a quarterly plan and a budget you can see.
Book a 30 minute IT review
We look at your setup, your current bill and your worst IT day this year, and tell you plainly what we would change. No slides.