A 14-person IT team on Mass Ave

Braxton started in 2013 with one technician and one law firm. Today we look after 31 offices across Indianapolis, from Fountain Square to Fishers, and we still answer the phone ourselves.

A bright open office with tall arched windows

Why Braxton exists

Sam Okafor spent six years as the only IT person at a 90-person law firm. He learned that offices do not need more technology. They need someone who picks up, writes things down and tells them the price first.

That is still the whole idea. Every client has a named lead, every ticket has a note, and every month ends with one page that says what happened.

How we work

We answer the phone

We answer the phone

A technician picks up. No phone tree, no call centre, no offshore queue.

A technician picks up. No phone tree, no call centre, no offshore queue.

We write things down

We write things down

Every ticket ends with a note, and every office has a network diagram it can keep.

Every ticket ends with a note, and every office has a network diagram it can keep.

We tell you the price first

We tell you the price first

Projects and hardware are quoted before we start, in writing.

Projects and hardware are quoted before we start, in writing.

We make leaving easy

We make leaving easy

If we miss our response target two months in a row, you can leave with no fee.

If we miss our response target two months in a row, you can leave with no fee.

The team

Fourteen people, all in Indianapolis. Your office gets a named lead who knows your setup and your office manager by name.

Sam Okafor

Founder

19 years in IT

Ran IT for a 90-person law firm before starting Braxton in 2013

Dana Whitlock

Service desk lead

11 years

CompTIA A+, Microsoft 365 Administrator

Marcus Ellery

Network engineer

9 years

Cisco CCNP, Meraki CMNO

Priya Raman

Security lead

8 years

CISSP, Microsoft Security Operations Analyst

Alicia Ortega

Client lead

12 years

ITIL 4, writes the quarterly IT plans

Tom Kessler

Field technician

6 years

CompTIA Network+, Dell certified technician

A red brick building with tall arched windows

Visit the office

Address

Address

624 Massachusetts Ave, second floor, Indianapolis, IN 46204

624 Massachusetts Ave, second floor, Indianapolis, IN 46204

Hours

Hours

Weekdays 7 am to 7 pm Eastern, outage line after hours

Weekdays 7 am to 7 pm Eastern, outage line after hours

Phone

Phone

(317) 555-0186

(317) 555-0186

Parking

Parking

Two visitor spaces behind the building, off Walnut Street

Two visitor spaces behind the building, off Walnut Street

Book a 30 minute IT review

We look at your setup, your current bill and your worst IT day this year, and tell you plainly what we would change. No slides.

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